Elements and Performance Criteria
- Consult with client.
- Access and review any existing client hair colour history or create for new clients.
- Determine, through discussion and questioning, nature of client dissatisfaction with current hair colour.
- Discuss client colour preferences, and expectations of desired base colour and tone using colour charts to assist.
- Engage client in discussion about lifestyle and self-care factors that may impact on success of colour treatment.
- Visually examine and analyse unwanted colour and tones, client skin and hair characteristics and condition.
- Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend colour treatments appropriate for the client.
- Obtain client agreement to proceed with recommended colouring services.
- Determine contraindications to corrective colour treatment.
- Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.
- Complete a strand test where hair analysis indicates risk to hair structure and condition.
- Identify contraindications to proceeding with colour correction treatment and explain any present to client.
- Select colour correction products and prepare for service.
- Use knowledge of hair biology and cosmetic chemistry, as it applies to hair colour correction, to ensure effective and safe use of chemicals.
- Select colour correction products to neutralise unwanted colour and tones and to achieve target base colour and tone.
- Select and prepare equipment according to product instructions and application methods to be used.
- Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service.
- Measure and prepare colour correction products, according to product instructions and ensure minimal wastage.
- Apply wraps and towels and skin barrier cream to ensure client protection and safety.
- Apply colour correction products.
- Maintain client and operator comfort and safety throughout colour service according to organisational procedures.
- Apply colour correction products using methods and following stages shown in product instructions.
- Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline.
- Time processing of colour correction products to achieve target result, according to product instructions, and monitor through observation.
- Remove residual product at end of processing time, according to product instructions.
- Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
- Review service and provide home care advice.
- Review service outcomes against client expectations and confirm client satisfaction with colour and tone result.
- Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.
- Reach agreement with client on proposed solutions through positive and open communication.
- Advise on and recommend home colour care products and sun protection strategies.
- Update client history to include full details of colour correction service.